Refund policy

Last updated: September 28, 2026

This policy applies to every purchase from Quadradyn LLC (“Quadradyn,” “we,” “us”) through our online store and quadradyn.com. Quadradyn is a federally licensed firearms manufacturer, and federal law and carrier rules mean the return rules differ by product. Firearms, ammunition, barrels and components, merchandise, and services each have their own section below. Read the section that applies to your order before you buy.

At a glance

Cancel before shipment for a full refund, any time, any order.
Firearms: inspect at your dealer before the paperwork. Once ATF Form 4473 is completed, the sale is final.
Ammunition: all sales final. Defective lots are replaced or refunded after we investigate.
Barrels and components: 30 days, new, uninstalled, and in the original packaging.
Merchandise: 30 days, unworn and unwashed, tags attached.
Refunds go to the original payment method within 10 business days after we receive and inspect a return or confirm a cancellation.

1. Cancelling an order

Any order may be cancelled for a full refund to the original payment method at any time before it ships. Email our support desk at support@quadradyn.com with your order number. Once an order has shipped it is handled as a return under the rules below. Special-order firearms and finishing work follow Section 6.

2. Firearms

Inspect before you accept. Examine the firearm at your dealer before completing the transfer paperwork. If you find a defect or the wrong configuration, decline the transfer and contact us within 3 days; we will arrange return shipping from your dealer and repair, replace, or refund at our expense.
After the transfer, all sales are final. Once ATF Form 4473 is completed, the firearm is used property under federal law and cannot be returned. The warranty in Section 10 continues to apply.
Declined or incomplete transfers. If you decline the transfer for a reason other than a defect, or cannot complete it because a background check is denied, the configuration is prohibited where you live, or your dealer will not accept the transfer, the firearm is returned to us and refunded less the outbound and return shipping costs and a 10% restocking fee. Dealer fees are paid to the dealer and are not refunded by Quadradyn.

3. Ammunition

Ammunition sales are final. For safety and carrier reasons, ammunition cannot be returned or exchanged. If you believe a lot is defective, email support@quadradyn.com within 30 days of delivery with the lot number printed on the box and a description or photographs of the problem. We will investigate and replace or refund the affected boxes. Do not ship ammunition back to us unless we ask you to and tell you how.

4. Barrels and components

New, uninstalled, unmodified components in their original packaging may be returned within 30 days of delivery for a refund. A barrel that has been installed, fitted, machined, or fired is not returnable except under the warranty in Section 10. Contact us for a return authorization before shipping anything back. You pay return shipping unless the return is the result of our error, and refunds are issued after inspection.

5. Merchandise

Unworn, unwashed merchandise with its tags attached may be returned or exchanged for another size within 30 days of delivery. Contact us for a return authorization first. You pay return shipping unless the item arrived damaged or we sent the wrong item, in which case we cover it.

6. Special orders, finishing, and purchasing

Special-order firearms (including configurations built or finished to order) are paid before the build begins. You may cancel for a full refund until materials are ordered or work starts; after that, the refund is reduced by the cost of materials and work already committed.
Cerakote finishing is quoted from your photographs, approved, and paid before a drop-off appointment is assigned. Cancel before drop-off for a full refund less any non-returnable materials ordered for your job, such as custom colors. Once work has begun, the job is not refundable; workmanship defects are corrected at no charge.
Firearm purchasing. A quote we give you for a firearm you want to sell is an estimate based on your photographs and is confirmed on in-person inspection at your appointment. You may decline our final offer at no cost.

7. Damaged, missing, or incorrect shipments

Report a package that arrives damaged, short, or not at all within 5 days of the carrier’s delivery scan (or the expected delivery date) to support@quadradyn.com, with photographs where possible, so we can open a carrier claim and make it right. If we sent the wrong item, we cover the return and replacement shipping. Packages returned to us because of an incorrect address, a refused delivery, or a missed signature are reshipped at your cost or refunded less the shipping charges. Delivery details are in our Shipping Policy.

8. How to start a return

Email support@quadradyn.com with your order number, the item, and the reason for the return. Include photographs if the item is damaged or defective.
We reply within one to two business days with a return authorization and shipping instructions. Do not ship anything back without one. Firearms move only through your dealer or directly to us as federal law allows, and ammunition is never returned without our instructions.
Pack the item securely in its original packaging and ship it as instructed. Keep your tracking number.
We inspect the item when it arrives and issue the refund or exchange under the section that applies to it.

9. How refunds are paid

Refunds go to the original payment method within 10 business days after we receive and inspect the returned item, or after we confirm a cancellation. Your bank or card issuer may take a further 5–10 business days to post the credit. Original shipping charges are refunded only when the return is the result of our error. If a charge looks wrong, contact us before disputing it with your card issuer; nearly every problem is faster to fix directly.

10. Warranty

SARC-6 rifles: Double Lifetime Warranty. Limited lifetime coverage against defects in materials and workmanship follows the original retail purchaser and one registered subsequent lawful owner. Barrels, springs, and other consumable or normal-wear parts, cosmetic wear, and damage from misuse, neglect, improper ammunition, or unauthorized modification are excluded. Register a transfer of ownership by emailing support@quadradyn.com.
QMB-6 barrels: workmanship coverage. Coverage addresses defects in material and machining. Throat erosion, bore wear, and other consumable-life conditions are normal wear and are not covered.
Merchandise. Manufacturing defects reported within 30 days of delivery are replaced.
Warranty service. Contact us before shipping anything. Firearms sent for warranty service move through your dealer or directly to us as federal law allows; we will give you the instructions. Warranty work does not extend the warranty term.

11. Contact

Support desk: support@quadradyn.com for orders, shipping, returns, cancellations, and warranty service. Include your order number. We answer within one to two business days, Monday through Friday, Eastern time. Quadradyn LLC is headquartered in Pompano Beach, Florida.